Question:  What is the processing time for international payments?
Answer:  The swiftest international payment we had received had taken 12 hours and the slowest one had taken 5 days. Information on exact term of transfer and its processing could be obtained in bank which originated payment. The customer usually receives international payments which we had made on third or fourth day upon sending.

Question: How enter the protection code?
Answer: For enter protection code:
- open WebMoney Keeper
- double-click on the purse (open payments history)
- select and double-click on the payment with mark of padlock (open window for protection code)
- enter protection code and click OK
 

Question: Who do I contact about problems or questions regarding my orders?
You need to contact our support team. We do not have a telephone call centre as we conduct all our communication via e-mail.
 

Question: What is your return, refund and cancellation policy?
If you believe you have made a payment in error or have any other issues or questions related to your payment history with Me-gold, please contact our support team.

We GUARANTEE your satisfaction at Me-gold. We provide all our members with a refund, return and/or exchange policy on all trades.

If you cancel your order or change your mind about buying before we actually process the order there is no charge to cancel. If you have sent your payment to us, we can return your funds less any bank or financial institution transaction fees.